We ship all orders directly from Switzerland.

This allows our Swiss customers to benefit from fast delivery times, transparent processing, and no unexpected import costs within Switzerland.

Shipping Switzerland

In-stock products are usually processed and shipped within 1-2 business days. Shipping typically takes 1-3 days.

Shipping Europe

In-stock products are usually processed and shipped within 1-2 business days. Shipping varies depending on the destination country. The estimated shipping time is 3-7 business days.

Pre-orders

For pre-orders, shipping occurs from the release or shipping date specified on the product page.

For individual special products or products on request, delivery times may vary.

We accept secure payment methods such as:

• TWINT
• Credit Card
• Shopify Payments
• Other payment methods available at checkout

All payments are processed securely through the respective payment providers.

Pre-orders allow you to secure highly sought-after products before their release.

Important: If a product is marked as a pre-order, shipping will not occur immediately, but at the earliest from the specified shipping date (this is visible in the product description).

If you order pre-order items together with in-stock products, the order can be shipped together once all items are available, unless otherwise specified.

For some highly sought-after products, there is a product limit.

The product limit specified on the product page applies per customer. No second orders may be placed.

If the limit is circumvented (through multiple orders or other means), we will cancel the order without comment and return the products to sale.

The product language is indicated either in the product title or in the product description.

We offer, depending on availability, among others:

• German
• English
• French
• Japanese (partially on request)

Please check the product language before purchasing.

Our pricing follows a fair and transparent principle.

For regularly available Pokémon TCG products, we generally align with the official MSRP.

For highly limited, internationally sought-after, or only partially available products, pricing may vary due to availability, procurement situation, and current market conditions in the Swiss market.

Our goal remains: fair, understandable, and market-appropriate prices.

For particularly popular products, the demand is sometimes significantly higher than our available quantity. As a small shop, we often receive only a limited allocation, so individual items can sell out very quickly.

A product is only securely reserved when the purchase has been fully completed. Items in the cart are not automatically reserved.

We manually review orders and reserve the right to cancel suspicious or unfair orders so that as many customers as possible have a fair chance. However, despite technical protective measures, we cannot guarantee that highly limited products will remain available for long.

Please understand that we cannot respond individually to inquiries about already sold-out products when no additional quantity is available. As soon as a product is available again, we will inform you transparently through our newsletter or Instagram.

The exact date is visible directly on the product. However, this only applies to new products**. If there is a delay in allocation from our supplier, the date may be pushed back.

**Restocks, on the other hand, will be announced via Instagram and the email newsletter, indicating when they can be pre-ordered.

If your order has not yet been processed, please contact us as soon as possible.

Once an order has been packed or shipped, changes are often no longer possible.

Please contact us as soon as possible.

For products that have already been processed or specially ordered, a cancellation may no longer be possible.

Pre-orders may be handled separately depending on the situation.

Our focus is on customers in Switzerland.

International orders are possible, but the shipping costs are correspondingly high. Any customs or import fees are to be borne by the buyer.

If you have any questions, you can reach us anytime through our contact form.

We are happy to help.