All orders are shipped directly from Switzerland. For customers in Switzerland and Liechtenstein, this means fast delivery times, transparent processing, and no unexpected import costs.

In-stock products are typically processed and shipped within 1–2 business days. Delivery within Switzerland and Liechtenstein usually takes 1–3 business days.

For pre-orders, shipping begins from the date stated on the product page.

Pre-orders allow you to secure highly sought-after products before their official release. Shipping begins no earlier than the stated shipping date – not immediately.

If you order pre-order items together with in-stock products, they will be shipped together once all items are available.

For high-demand products, a per-customer limit is stated directly on the product page. Second orders are not permitted.

If a limit is circumvented, we reserve the right to cancel the order and make the products available again. The limit is in place to give as many customers as possible a fair chance.

The product language is shown directly on the product page – as a badge or in the product description. We carry products in German, English, French, and Japanese.

Please check the language carefully before purchasing.

As long as products are regularly available through official channels, we align with the recommended retail price. For limited or discontinued products, prices reflect the current Swiss market value.

For Japanese imports, we calculate based on purchase price, shipping, and customs costs. Our goal is always fair, transparent pricing.

For popular releases, demand often far exceeds our available stock. As a small shop, we frequently receive only a limited allocation.

A product is only secured once the purchase is fully completed – items in the cart are not reserved. We review orders manually and cancel suspicious or unfair orders to ensure everyone has a fair chance.

The exact date is stated directly on the respective product. If there are delays from our suppliers, the date may be pushed back – we will communicate this transparently.

Restocks are announced at short notice via Instagram and our newsletter.

Please contact us as soon as possible via the contact form. Once an order has been packed or shipped, changes are unfortunately no longer possible.

Cancellations are possible as long as the order has not yet been shipped. Please contact us as quickly as possible via the contact form.

Once the order has been shipped, cancellation is no longer possible.

We ship exclusively to Switzerland and Liechtenstein. This allows us to guarantee fast delivery times, transparent processing, and reliable service for our customers.

You can reach us at any time via our contact form. We will respond as quickly as possible.